On June 13, 2025, a workshop was held on the topic: “Social Services: Social Protection Legislation, Rights, and Complaint Procedures.” This event was part of the project “Improving Civil Society Capacities to Increase Access to Quality Social Protection for Diverse Women and Men,” supported by the EU Civil Society Programme (EU CSF).

The workshop, hosted at the Kosovo Women’s Network premises, aimed to strengthen the knowledge and capacities of partner organizations OPDMK and Ruka Ruci, along with their local mobilizers. It provided education, support, and mentorship on social protection legislation, the rights derived from this legislation, and the procedures for filing complaints in cases where these rights are violated.
This activity directly contributed to achieving one of the project’s key outcomes: “Increasing NGO capacities to support and involve diverse women in informing and monitoring social protection reforms.”
The workshop was led by Prof. Ass. Dr. Avdyl Gashi from the Department of Social Work at the University of Prishtina and Attorney Fitim Gashi. They shared their knowledge and experience on the legal framework governing social and family services in Kosovo. During the interactive sessions, participants had the opportunity to gain a deeper understanding of Law No. 08/L-255 on Social and Family Services, discuss the fundamental principles of social service provision, and learn about complaint mechanisms.
This collaborative effort contributes to strengthening the role of civil society in implementing and overseeing social protection reforms, with the aim that no woman or man is left behind in accessing fundamental social rights.