From June 23 to 26, 2025, the Kosovo Women’s Network (KWN) organized a four-day workshop for the staff of shelters and organizations providing services to victims of gender-based violence and wartime sexual violence. The workshop aimed to support the emotional and professional well-being of social workers through sustainable supervision and the prevention of burnout.
During these days, participants shared their experiences, reflected on the emotional challenges they face in their daily work, and were equipped with concrete tools for self-care and stress management.
“I thought I wasn’t cut out for this job. After five years, I gave up because I had no one to talk to about the emotional burden I experienced every day,” one participant said during a reflective exercise.
Another participant added: “By trying to appear strong in front of our clients, we often suppress our own feelings. We don’t allow ourselves to feel, just to seem powerful for them.”
During the workshop sessions, topics such as the meaning and symptoms of burnout, building team resilience, clinical and peer supervision, and setting healthy emotional boundaries at work were addressed. A participant from the Serbian community emphasized: “Every time you talk about your experiences, I learn how to act in similar cases. Concrete examples help me reflect on my own challenges.”
The workshop was led by clinical psychologists Melis Bilibani and Tringa Lajqi, who, through their professional approach and interactive exercises, created a supportive space for all participants.
At the end of the training, the participants expressed satisfaction, emphasizing that they felt more energized and readier to continue their daily commitment to protecting women and girls experiencing violence.
This activity was developed within the Initiative for Institutionalizing Quality Rehabilitation and Integration Services for Survivors of Violence, funded by the Austrian Development Agency (ADA), with funds from Austrian Development Cooperation.