As the Kosovo Women’s Network’s (KWN) initiative “Improving the Capacities of Civil Society to Increase Access to Quality Social Protection for Diverse Women and Men” moves closer to the conclusion of its information session series, the focus is increasingly shifting from awareness-raising to concrete follow-up actions. Discussions held across municipalities are now translating into practical steps aimed at addressing violations of civil rights related to social protection services.

Most recently, information sessions were held in Prizren and Gjakova, bringing together community members to discuss persistent barriers in accessing social services and the options available when rights are not respected. Beyond sharing information, these sessions encouraged participants to reflect on their own experiences with institutions and to consider formal complaint mechanisms as a tool for accountability.

An important component of the initiative has been the ongoing engagement of lawyer Fitim Gashi, who provides legal expertise and support in cases involving violations of civil rights related to social protection. As a direct outcome of the information sessions held so far, this support has now translated into practice, with two cases currently undergoing formal complaint procedures, addressing instances of denial of services and violations of beneficiaries’ rights.

“Legal aid is essential for turning awareness into real protection”, said Drita Sylejmani, Project Officer at KWN. “When individuals are supported to challenge violations through formal procedures, social protection rights move beyond policy and into practice”.

These developments highlight the importance of linking information with legal support. While many citizens are aware of the existence of social protection schemes, navigating procedures and challenging unlawful decisions remain significant obstacles. By combining community-based information sessions with legal expertise, the initiative helps ensure that awareness leads to effective action.

With three additional information sessions planned for February, KWN will continue engaging communities across Kosovo, further strengthening understanding of social protection rights and complaint mechanisms. As the series progresses toward its final phase, the emphasis remains on empowering individuals not only to know their rights, but also to actively claim them.

The initiative “Improving the Capacities of Civil Society to Increase Access to Quality Social Protection for Diverse Women and Men” is carried out by KWN and supported by the European Union (EU) Office in Kosovo.