The Kosovo Women’s Network (KWN) has launched a new series of information sessions across Kosovo to help citizens better understand how to access social protection services and how to file complaints when their rights are not respected. The initiative is part of the Action “Improving the capacities of civil society to increase access to quality social protection for diverse women and men”, supported by the EU Office in Kosovo.

The first session took place on 14 November in Prizren, gathering members of the Roma community for an open discussion on barriers to social services and practical steps for navigating local institutions. The event focused on the theme “Awareness on Social Services in Kosovo,” offering participants an overview of their legal rights, available services, and the procedures for submitting complaints in cases of discrimination or unmet needs.

Participants raised questions about documentation requirements, access to social workers, and the role of municipal authorities. KWN highlighted the importance of understanding complaint mechanisms as a way to ensure accountability and improve service delivery. Many community members welcomed the opportunity to voice concerns in a structured setting, noting that access to clear information remains one of the biggest obstacles.

“These sessions help people understand what support exists and how to claim it,” said Drita Sylejmani, Project Officer at KWN. “When communities know their rights, institutions are more likely to respond effectively.”

Beyond providing information, the sessions aim to strengthen trust between citizens, civil society, and public institutions. By bringing discussions directly into municipalities, the initiative seeks to reduce the gap between citizens and services that are meant to support them.

Additional sessions will be held in the coming weeks in several municipalities across Kosovo, each tailored to local needs and involving community members in direct dialogue with civil society actors. Through this ongoing effort, the initiative intends to equip residents with the knowledge and tools they need to advocate for their rights and access the services available to them.