The Kosovo Women’s Network (KWN) on the 15th of February, held a workshop with the representatives of member organizations, on health care rights and the implementation mechanisms.

This workshop was led by Besim Kodra, lawyer and health expert, who informed the present organizations more about human rights on health care and the mechanisms for handling complaints in health care.

“Every citizen has the right for equal access to health services without any discrimination” said Kodra.

“Patients should be encouraged to give a feedback on the provided health services,” he added.

During the workshop, special focus was placed on the patient’s rights and responsibilities, the patient’s rights to report a complaint as well as the ways of resolving the complaint and potential conclusions.

Whereas, Elvana Gojani, Coordinator of the K10 Coalition, Action Foundation for Mothers and Children, assessed this workshop as very useful for informing every citizen about their rights.

“I am glad that you have taken this initiative, not many citizens are informed about their rights in health care. Today I learned a lot from this workshop which steps I should follow for a better service”, said Gojani.

The workshop ended with a discussion about the complaint mechanisms and the free telephone line for citizens’ complaints in providing health services.

 “Women’s Rights to Healthcare” is one of KWN’s core programs, through which we, along with member organizations, work to increase women’s access to quality and affordable health care.

This workshop is funded by the Austrian Development Agency (ADA) and co-funded by the International Development Cooperation Agency (Sida).