The Kosovo Women’s Network, Women and Children shelters in Kosovo, and the Autonomous Women’s Centre have finalized a protocol to help aid women survivors of violence. Service providers including Kosovo shelters had already been providing tele-counselling services to survivors throughout the COVID-19 pandemic.

Based on their experience and international best practices, they have collaborated to develop a uniform protocol for improving such services in the future. These guidelines will be used to keep women safe during these sessions and provide service providers with standards to use. Interested parties or organizations can contact: info@womensnetwork.org for further information about the protocol. Women interested in using these services, can contact the shelters that offer these services: 

Center for Protection of Women and Children – Prishtina – 044 425 111 
Center for the Protection of Women and Children – Mitrovice – 044 815 749 
Women’s Welfare Center – Peja – 044 223 543 
Safe Home – Gjakova –044-830-151 and 0390-330-098 
Zensko Pravo – North Mitrovica – 065 234 71111 
Ženksi Inluzivni Centar (Eng: Women’s Inclusive Centre) Novobrdo – 0800 21 000 

This protocol was developed in the framework of the “Support to Women Survivors of Violence in Kosovo and Serbia” initiative (Support for Women Survivors of Violence during the COVID-19 Recovery in Kosovo and Serbia), which was implemented by KWN and the Autonomous Center of Women, with the support of the Balkan Fund for Democracy through the United States Agency for International Development (USAID).