In Between East and West: Feminist Solidarity and Activism in Focus at BFW, EWL Event

On 5 December, the Bulgarian Fund for Women (BFW), together with the European Women’s Lobby (EWL), hosted an intimate and thought-provoking event examining what it means to exist “in between”. That is, existing in the Global East while navigating philanthropic landscapes and value systems shaped by the Global North. Among the speakers was Nicole Farnsworth, Deputy Director of the Kosovo Women’s Network (KWN), who joined feminist activists, women’s funds and policymakers from across Eastern Europe to reflect on how identity, resources and activism intersect in the spaces where East meets West.

Centred around the question of how feminist movements experience and negotiate these layered realities, the discussion highlighted both the achievements and the ongoing challenges facing women’s rights advocates and feminist movements in Eastern Europe and the Western Balkans. Participants reflected on the legacies of post-socialist transitions, the growing backlash against women’s rights, and the rise of conservative narratives, all of which shape the landscape for feminist organising today.

Farnsworth noted the important feminist roots of Women in Black and feminist activists and networks in the former Yugoslavia who have inspired and supported today’s feminist movements to continue to grow. She expressed concern about the widespread cuts in funding from various historic funders of feminist movements, including European Union (EU) member states and private foundations, which present a serious threat to the survival of women’s rights organisations and the feminist movement in the Western Balkans. She voiced a call for expanding alliances across Europe and globally to advocate for the EU’s new Multiannual Financial Framework (MFF), and specifically the Expenditure Tracking and Performance Regulation, to include specific outcomes and indicators towards gender equality in line with gender-responsive budgeting principles and EU values. Otherwise, future EU financing for women’s rights organisations and feminist movements, as one of the few sources remaining in the region, may be at risk. And, the EU will risk losing one of its most important partners in pushing forward EU Accession and EU values in the region.

Together panellists discussed opportunities for expanding alliances for joint advocacy related to the MFF and performance regulation, related to the advocacy points of the Gender Budget Watchdog Network and the European Gender Budget Network.

Sofia Karakaidou from Prospera – International Network of Women’s Funds emphasised that in the current context we all must be engaged to support each other, even when we are tired. “We all have to show up”, she said, especially as individuals. We cannot depend only on networks to represent us.

“No one is coming to save us … We must save ourselves,” said Maya Doneva from the European Women’s Lobby, who moderated the event. “We are the super heroes!”

Other panellists included: Nadejda Dermendjieva, BFW Co-Director; Dina Loghin, EWL President, who spoke about the administrative burdens women’s rights organisations face in managing multiple small projects rather than long-term funds that contribute to their sustainability; and Pille Tsopp-Pagan, Executive Director of Women’s Support Services and GREVIO Member, who emphasised the crucial role of women’s rights organisations in monitoring the Istanbul Convention and holding governments accountable to addressing gender-based violence.

KWN Delivers Gender-based Violence Training to MESPI

On 27 November, the Kosovo Women’s Network (KWN), in cooperation with the Ministry of Environment, Spatial Planning and Infrastructure (MESPI), organised a training dedicated to the officials of the institution, focused on gender-based violence. The training aimed to provide a deeper understanding of the concept of gender-based violence, starting from its definitions, its forms, and the impact it has on the lives of women and girls. Participants also had the opportunity to discuss how gender stereotypes and social norms contribute to the persistence of this violence.

In the second part of the training, Kosovo’s legal and institutional framework for the prevention of and protection from gender-based violence was presented and analysed. Officials were introduced to the procedures they must follow when identifying a case, the correct ways of referring it, and the mechanisms that enable institutions to respond in a coordinated and effective manner. The discussions also focused on the current institutional challenges and the importance of prompt responses in high-risk situations.

At the end of the training, officials emphasised that being informed and strengthening their capacities on this topic is essential to ensure a responsible and legally compliant response. One female official stated that through this session she had gained a clearer understanding of what gender-based violence entails, as well as the legislation that Kosovo has developed for its prevention and for the protection of victims. She added that the training had helped her better understand her role as an official and her institutional responsibility in addressing these cases.

Kosovo Commemorates 20 Years of the Agency for Gender Equality and 30 Years of the Beijing Declaration with Interregional Conference

On 18-19 November, Kosovo marked the 20th anniversary of the Agency for Gender Equality (AGE) and the 30th anniversary of the Beijing Declaration with an interregional conference that brought together institutional representatives, experts, civil society organisations, and international partners from across the region. The event, organised by AGE within the Office of the Prime Minister, focused on Kosovo’s achievements and challenges in advancing gender equality over the past two decades.

The conference was opened by the Executive Director of the AGE, Edi Gusia, with President Vjosa Osmani, Acting Prime Minister Albin Kurti, senior domestic and international officials, and representatives from UN and EU agencies in attendance.

On the first day, sessions addressed institutional mechanisms for gender equality in line with the Convention on the Elimination of All Forms of Discrimination against Women (CEDAW) and the Beijing Declaration, as well as the role of international partners and civil society in advancing women’s rights. Discussions highlighted the need to strengthen gender mainstreaming, improve access to resources, and ensure sustainable political support. In this panel, Adelina Berisha from the Kosovo Women’s Network emphasised, among other things, that “the government and international organisations must support the work of civil society through long-term projects and engage local experts who understand the field and societal dynamics.”

The second day continued with panels on the implementation of Resolution 1325 on Women, Peace, and Security, and the progress made over 30 years since the Beijing Declaration. Experts from local institutions, UN Women, civil society organisations, and the security sector shared perspectives on survivor protection, increasing women’s representation, gender-responsive budgeting, and challenges in data collection.

Through this conference, Kosovo reaffirmed its commitment to advancing gender equality and strengthening institutional mechanisms and regional cooperation, positioning itself as an active actor in promoting women’s rights. The event was supported by UN Women.

Info Sessions Across Kosovo Aim to Improve Access to Social Protection Services

The Kosovo Women’s Network (KWN) has launched a new series of information sessions across Kosovo to help citizens better understand how to access social protection services and how to file complaints when their rights are not respected. The initiative is part of the Action “Improving the capacities of civil society to increase access to quality social protection for diverse women and men”, supported by the EU Office in Kosovo.

The first session took place on 14 November in Prizren, gathering members of the Roma community for an open discussion on barriers to social services and practical steps for navigating local institutions. The event focused on the theme “Awareness on Social Services in Kosovo,” offering participants an overview of their legal rights, available services, and the procedures for submitting complaints in cases of discrimination or unmet needs.

Participants raised questions about documentation requirements, access to social workers, and the role of municipal authorities. KWN highlighted the importance of understanding complaint mechanisms as a way to ensure accountability and improve service delivery. Many community members welcomed the opportunity to voice concerns in a structured setting, noting that access to clear information remains one of the biggest obstacles.

“These sessions help people understand what support exists and how to claim it,” said Drita Sylejmani, Project Officer at KWN. “When communities know their rights, institutions are more likely to respond effectively.”

Beyond providing information, the sessions aim to strengthen trust between citizens, civil society, and public institutions. By bringing discussions directly into municipalities, the initiative seeks to reduce the gap between citizens and services that are meant to support them.

Additional sessions will be held in the coming weeks in several municipalities across Kosovo, each tailored to local needs and involving community members in direct dialogue with civil society actors. Through this ongoing effort, the initiative intends to equip residents with the knowledge and tools they need to advocate for their rights and access the services available to them.

Creating Safe Schools: NORMA’s Push for Gender-Sensitive Education

In Pristina’s secondary schools, thousands of students move through crowded classrooms where teachers work hard to deliver lessons but rarely find space to talk about respect, safety or gender-based violence. With limited collaboration between schools, parents and children, and a shortage of school psychologists and social workers, many young people grow up without guidance on how to recognise violence or seek help.

NORMA Lawyers Association stepped in to break this silence, launching an initiative that gave secondary school students a safe space to openly discuss gender-based violence. Beyond mere definitions, the program helped young people recognise the realities of violence in their communities, understand their rights, and learn about the institutions established to protect them.

Throughout the initiative, 519 students from five secondary schools in Pristina took part in lectures and workshops that combined awareness, education and dialogue. For many, it was the first time that gender-based violence, legal rights and protection mechanisms were discussed openly. Beyond gaining knowledge, students began to build the confidence to recognize abuse and to speak out when something felt wrong. Brochures distributed during the sessions gave students something tangible to revisit privately or share with peers, providing a resource that extended the impact beyond the classroom walls. Teachers voiced strong interest in continuing similar sessions and expressed readiness to integrate gender-sensitive approaches into daily teaching, helping create classrooms rooted in respect and equality.

NORMA knew that increased awareness alone was not enough. To drive lasting change, the initiative engaged also with the Municipal Directorate of Education, as well as 15 school principals, 10 teachers and school psychologists, to ensure institutions became part of the solution. These meetings opened space to discuss how schools could respond to gender-based violence and build trust between students and professionals. Teachers also reviewed textbooks and teaching methods through a gender-sensitive lens, acknowledging that the way lessons are delivered and materials are written can either reinforce harmful silences or promote equality and respect.

What began as a series of meetings grew into a wider movement. Teachers, psychologists and school leaders left with a stronger sense of responsibility, while students walked away not only with knowledge but with the confidence that their voices matter. Step by step, awareness was transformed into institutional commitment, and schools in Pristina began taking real steps toward becoming safe spaces free from gender-based violence.

NORMA Lawyers Association’s initiative “Learn and Act for a Society Free of Gender-Based Violence” was carried out with support from the Kosovo Women’s Network’s (KWN) Kosovo Women’s Fund (KWF), financed by the Austrian Development Agency (ADA) and co-financed by the Swedish International Development Cooperation Agency (Sida), in the amount of €4,970, from October 2021 to March 2022. The initiative contributed directly to KWN’s Programme “Gender Transformative Education”.

Courage Over Fear: Youth in Drenas Learn to Speak Out and Act Against Sexual Harassment and Assault

The silence that once dominated classrooms in Drenas was slowly giving way to honest voices, nervous at first, then growing stronger with time. Through an initiative involving awareness sessions, open discussions, and interactive workshops in schools, young people began to talk about something that had long been kept quiet: sexual harassment and assault. For too long, uncomfortable comments, unwanted touches, and subtle pressures had been brushed off as “normal,” leaving students unsure of what was acceptable and what was not.

During more than five months, Humanus Vita’s initiative reached 672 students, 432 girls and 239 boys, across 24 sessions in schools in Drenas, Llapushnik and Nekoc. Through interactive discussions and learning activities, students learnt what sexual harassment really means, how it affects lives, and why speaking out matters.

“I didn’t know sexual harassment is a crime,” one student admitted. “Or that there are places where I can report it safely.”

That simple realisation carried weight. According to the latest Kosovo Gender Country Profile by UN Women (2024), about 29% of Kosovar women have experienced sexual harassment at some point in their lives. Yet awareness and reporting remain very low; an earlier OSCE study (2019) found that only 1% of women experiencing violence report it immediately. These numbers illustrate why early awareness is crucial, yet before the initiative, most young people in Drenas didn’t know their rights or where to seek help.

Humanus Vita went beyond schools, reaching deeper into the community. In rural areas such as Krajkovë and Paklek i Ri, 70 women took part in specially designed sessions that combined personal stories with structured discussions on legal rights, harassment definitions and early reporting. Meanwhile, workshops at local schools observed how topics like puberty, sexual identity and unwanted touching were (too rarely) addressed in biology classes, and brought together teachers, principals and students to challenge gender stereotypes and taboos.

One participant reflected, “We were taught to stay quiet. Now I understand that silence doesn’t protect us — it only shields those who cause harm.”

Humanus Vita also brought the discussion into the public eye. Through radio, TV and social media outreach, over 30,000 residents of Drenas learned about gender-based violence, how to report it, and where to seek support. During the 16 Days of Activism, powerful messages and interviews reminded people that help exists and that silence protects only the abuser.

The impact was clear and deeply felt. Students began to recognise harassment, understand its effects, and see how silence and stereotypes allow harm to continue. Teachers, psychologists and school leaders became active allies, guiding discussions on respect, empathy and equality. Schools are now better prepared, and local institutions understand their role in protecting young people.

As per the effects, they are already visible. Students notice behaviours they once ignored and feel empowered to seek help. Cooperation with local authorities, including social services and the police, has strengthened, ensuring harassment and violence are addressed quickly. Slowly, a culture of silence is being replaced by a culture of courage, one voice at a time.

Humanus Vita’s initiative “Awareness of young people about sexual harassment and assault and the importance of early reporting” was carried out with support from the Kosovo Women’s Network’s (KWN) Kosovo Women’s Fund (KWF), financed by the Austrian Development Agency (ADA) and co-financed by the Swedish International Development Cooperation Agency (Sida), in the amount of €4,754, from October 2021 to February 2022. The initiative contributed directly to KWN’s Programme “Gender Transformative Education.”

Survivors of Cancer Advocate for Better Health care in Mitrovica

For women in Mitrovica, facing cancer is not only a physical and emotional burden but also a battle of access to health care. With no oncologist to be found in the municipality, patients must travel to Pristina for routine consultations, treatments and therapies. For many, especially those already bearing financial and emotional strains, this journey represents an additional layer of hardship in an already difficult fight.

In response to this issue, the Centre for Education and Community Development (CECD) carried out an initiative aimed at engaging cancer survivors in advocating for enhanced access to health services, while also raising awareness among women and girls about the importance of early detection and preventive treatment.

Breaking the Silence around Cancer

Cancer remains a sensitive topic within most communities. Survivors are stigmatised, choosing not to speak about their experiences or expose the health care system. CECD recognised that creating safe spaces for women to speak for themselves was the beginning towards collective change.

In 12 workshops held during six months, CECD worked with a total of 208 participants. Both legal and medical expertise were provided, allowing women and girls to become aware of their rights as patients. The workshops facilitated open dialogue, breaking the silence surrounding cancer.

“I finally realised that being refused an analysis or treatment is not only bad luck, but a rights violation,” said one participant. “Knowing that I can insist on being informed and even complain makes me feel less helpless.”

Documenting Rights Violations

A central focus of CECD’s initiative was to identify and document cases in which health care rights had been violated. Participants readily shared experiences of being denied basic services, unreasonably long waits to receive care, and the expenses of paying for private tests.

There were 18 violations in total, including reports of women being refused blood tests, infusions or mammography, despite available equipment. Survivors also reported being compelled to purchase vitamins or medication on their own, placing an unfair financial burden on already vulnerable families.

With the help of a legal advocate, five of the cases were formally drafted as legal complaints. This marked a significant shift as for the first time, women in Mitrovica were not only sharing their experiences but actively asserting their rights. It was not easy to make these complaints. For many survivors, threats of revenge or refusal of future services silenced them in the past. But with CECD’s help, they found the courage to speak up.

“This project gave me the confidence to tell my story without fear,” one woman stated. “I learned that reporting isn’t about me, but about every other patient that comes along after me.”

Raising Awareness About Cancer and Early Detection

Apart from legal empowerment, CECD also focused on prevention. Six information sessions were organised, with 135 girls and women participating. Led by health professional Merita Haradinaj Feka, the sessions focused on the prevention of breast cancer, the importance of early detection and regular screening and mammography.

The sessions were centred around both medical and cultural matters. Some of the participants admitted that they had avoided screenings due to fear or stigma. By creating a supporting environment, CECD helped participants understand that regular checkups could be lifesaving.

One of the participants, herself a community leader, emphasised taking these activities into rural and faith communities. Women in these settings are least educated but face equal risk, she noted, stressing the need for further outreach in future programs.

Building Bridges with Institutions

CECD did not just raise awareness and file complaints but also worked directly with institutions. They facilitated meetings between survivors and municipal officials, including the Director of Health and the Director of Finance in Mitrovica. These sessions provided survivors with a space to engage directly with officials and push for an oncologist to be based in Mitrovica. The women, who had never before spoken to authorities, felt empowered and began to see themselves as advocates rather than just survivors. The advocacy resulted in the Directorate of Health starting to provide financial support for women battling cancer, ranging from €200 to €500. This paid for essential costs such as traveling to Pristina and buying medication.

Towards Sustainable Change

The six-month project might have been a short one, but its effects are long-lasting. CECD’s activities demonstrated that survivors, when educated, organised and supported, can hold institutions accountable and push for the system to act.

“Before, I used to think that complaining was pointless,” said one survivor. “Now I see that it is my right, and I will not hesitate in the future.”

CECD’s Initiative “Cancer survivors advocate for the improvement of health and oncology services in the Municipality of Mitrovica” was carried out with support from the Kosovo Women’s Network’s (KWN) Kosovo Women’s Fund (KWF), financed by the Austrian Development Agency (ADA) and co-financed by the Swedish International Development Cooperation Agency (Sida), in the amount of €5,000, from June to November 2023. The initiative contributed directly to KWN’s Programme “Right to Health”.

Lisbon Dialogue: Activists, Diplomats Network towards Implementing the Women, Peace and Security Agenda

Today, the Embassy of the Republic of Kosovo in Portugal and the Portuguese Platform for Women’s Rights (PpDM) cohosted a discussion: “Lisbon Dialogue: Women’s Rights and Peace – 25 Years after United Security Council Resolution 1325”. Kosovo Women’s Network (KWN) Executive Director Igballe Rogova was the keynote speaker, sharing stories from her 25 years of experience advocating for the Resolution’s implementation in Kosovo and beyond.

The session aimed to promote joint reflection on the current state of the Women, Peace and Security (WPS) Agenda, 25 years after the adoption of landmark Resolution 1325 on WPS, which recognised the essential role of women in conflict prevention, peacebuilding and leading post-conflict recovery and reconstruction processes.

The initiative brought together representatives of civil society and diplomatic missions to Portugal to discuss common priorities and strengthen international cooperation towards implemening the WPS Agenda, amid shifting political priorities and potential backsliding on women’s rights.

Participants reflected on achievements and current challenges in implementing Resolution 1325. They agreed on the importance of broad, strategic partnerships, engaging civil society, diplomatic missions, women and men to address present-day threats to women’s rights and the WPS Agenda.

As PpDM stated and participants echoed, “The participation of everyone is essential to strengthening this global agenda.”

The Ambassador of Kosovo to Portugal, Edona Maloku Bërdyna, emphasised that women are agents of change, as Kosovo’s history from the 1990s, through the state-building process and today illustrate. She praised the work of civil society, stating that such voices “enable us to be where we are today.”

In co-organising this event, Ambassador Maloku Bërdyna exemplified action towards implementing the WPS Agenda: she co-created a space for women’s rights organisations to dialogue with embassies and officials on important issues.

As Paula Barros, PpDM President, emphasised, “There is no peace without women’s participation”.

Key interrelated issues discussed included women’s engagement in peace processes, backlash facing the women’s movement, activist burnout and the European Union’s (EU) need to allocate resources for human security, rather than focusing on militarisation.

KWN Deputy Director and Lead Researcher Nicole Farnsworth shared opportunities for joint advocacy in combining efforts to advocate for the EU to allocate resources in its new seven-year budget, the Multiannual Financial Framework, to gender equality. She shared about the joint initiative of the European Gender Budget Network, Gender Budget Watchdog Network and European Women’s Lobby, among others, to call for the EU budget to focus on human security and social programs.

In summary, the Embassy of the Republic of Kosovo in Portugal and the PpDM reaffirmed their “commitment to promoting equality between women and men, consolidating sustainable peace, and defending women’s rights in conflict and post-conflict contexts”.

Ambassadors from East Timor and El Salvador participated in the dialogue, among others.

PpDM is a network of 34 organisations that has advocated for improvements to Portugal’s fourth National Action Plan on WPS.

KWN and PpDM agreed on the importance of solidarity among activists and agreed to continue networking towards shared aims.

Gruaja Hyjnore Empowers Students and Parents to Tackle Sexual Harassment

A troubling number of Kosovar students experience sexual assault and harassment, with some coming to view it as a normalised part of daily life. For many girls, the undermining of dignity starts at a young age, often through verbal harassment on the street. While such behaviour is visible, it is rarely challenged. In schools, there is no curricula that address sex education, sexual harassment, its prevention or treatment, or sexual violence. At home, these issues are often not discussed and considered taboo.

Determined to address this issue, the NGO Gruja Hyjnore stepped in to raise awareness about sexual harassment and violence both inside and outside schools, while also encouraging parents to break the silence by speaking openly with their children.

Gruja Hyjnore’s initiative was carried out through a series of targeted activities, starting with introductory sessions for 60 parents and teachers on the importance of integrating sex education into school curricula and advocating for the designation of a responsible contact person for students and teachers to report harassment. The sessions emphasised the crucial role of parents in supporting their children, including by discussing sensitive topics openly, providing emotional support, and reporting incidents promptly, toward ensuring that silence does not allow harassment or abuse to continue. Almost all participating parents agreed that sex education should be included in the school curriculum, stressing that children should receive accurate and reliable information from professionals rather than seeking it themselves from sources of varying quality and reliability.

The initiative then moved into classrooms, where 11 awareness-raising workshops were conducted across nine schools in the municipality of Gjilan, reaching a total of 401 students. The workshops covered sexual harassment as well as topics such as puberty, bodily changes and sexually transmitted infections. Lecturers from Gruja Hyjnore noted that most students had very limited basic knowledge about sexuality and biological development. While these topics are included in the biology and psychology curricula, students reported that they are often skipped or left for at-home studies. The lecturers also observed that cultural and social norms strongly affected students’ willingness to discuss these issues, with openness generally higher in urban schools compared to rural ones.

Aside from sessions with teachers, parents and students, Gruja Hyjnore also conducted a social media campaign promoting sex education, that reached nearly 70,000 people in Gjilan and surrounding villages.

The initiative concluded with a roundtable bringing together institutions, parents and youth, highlighting the importance of sex education, parental involvement and early prevention. Participants praised Gruja Hyjnore for raising awareness on these issues, particularly sexual harassment, with several emphasising that sex education must address harassment and abuse, not just sexual health.

Step by step, silence gave way to dialogue, and taboos began to break. What was once unspeakable became a shared responsibility. Gruaja Hyjnore’s initiative started transforming silence into dialogue, replacing stigma with knowledge and protection.

Gruaja Hyjnore’s initiative “Sex Education as a Subject in Primary and Secondary Schools” was carried out with support from the Kosovo Women’s Network’s (KWN) Kosovo Women’s Fund (KWF), financed by the Austrian Development Agency (ADA) and co-financed by the Swedish International Development Cooperation Agency (Sida), in the amount of €4,975, from October 2021 to May 2022. The initiative contributed directly to KWN’s Programme “Gender Transformative Education”.

Civil Society Representatives Discuss Challenges and Legal Rights in Accessing Social Services

On 6 November, within the framework of the action “Improving Civil Society Capacities to Enhance Access to Quality Social Protection for Diverse Women and Men”, supported by the European Union (EU) Office in Kosovo, the Kosovo Women’s Network (KWN) held a workshop focused on the topic “Social Protection Services and Filing Complaints.” The activity was led by Lawyer Fitim Gashi and attended by diverse representatives of civil society organisations, including the Organisation of Persons with Muscular Dystrophy of Kosovo (OPDMK) and Ruka Ruci, who helped facilitate the activity.

During the introductory session, partner organisations shared their experiences and ongoing work in the field of social protection. They presented their work on raising awareness and capacity-building about social protection services, starting from enhancing self-awareness within their own structures and extending it to the broader community.

Participants discussed the current situation regarding municipal action plans for persons with disabilities, noting that out of 38 municipalities, only 14 have adopted such plans. They also highlighted inequalities between municipalities in the provision of social services. For instance, one-time assistance is offered in some areas but not others due to budget constraints.

Participants openly discussed the daily challenges faced by persons with disabilities, emphasising that “usually, in cases when there is a violation of rights, people are afraid to file a complaint, especially persons with disabilities.” Concerns were raised that many fear losing their social assistance if they become employed: “Even though social assistance is not taken away from persons with disabilities, the fear still exists.”

Another issue highlighted was the lack of accessibility to information and services. “Another challenge for persons with disabilities is reading and writing, but this is also found among their personal assistants,” one representative noted. Participants also mentioned that limited access to the online platform e-Kosova and the unavailability of documents in languages other than Albanian further complicate access to services. “Not everyone has access to the internet to check which documents are needed to apply for social services,” one participant remarked. “People have to wander around to collect different documents, as not all of them are listed at once.”

Discussions also addressed the unprofessional and predominantly disrespectful behaviour of members of commissions responsible for reviewing social service requests. “The evaluations of the commissions are bad, in-human,” said one participant, stressing the need for greater accountability within these bodies.

Lawyer Fitim Gashi informed participants about the procedure for filing complaints and their legal rights under the Law No. 08/L-255 on Social and Family Services. He further encouraged participants to report cases of abuse, highlighting that the Action ensures assistance during the entire complaint process.

Throughout the session, participants emphasized the importance of monitoring institutional behaviour and reporting cases of misconduct. “In case you have applied for a social service and have not received a response, you should follow up by email, requesting an answer to your application,” advised Gashi.

The training concluded with an open discussion on the importance of awareness, accountability and advocacy. Participants agreed that citizens should be better informed about where and how to file complaints and requests for social services. As one participant summarized, “The law recognizes our rights, but without enforcement, those rights remain only on paper.”